Responsible Business & Core Values

How we act to be socially and environmentally responsible


CWT is deeply committed to sustainability/corporate social responsibility (CSR), which we call Responsible Business. It is important to us that our strategy focuses on the areas of most importance to CWT and our stakeholders. To understand their views, we engage with our employees, customers and suppliers on a regular basis and consider their feedback when deciding on the issues and opportunities to address and report on.

The seven most important areas for our Responsible Business strategy are:

Responsible Business Strategy and Governance

How we implement the Responsible Business strategy day to day.

Ethics and Business Behavior

How we conduct business ethically.

Human Resources and Human Rights

How we attract, develop, reward, retain and engage a diverse workforce. How we uphold Human Rights across all our operations and in our sphere of influence.


How we minimise the environmental impacts of the company.

Responsible Products and Services

How we integrate Responsible Business into our product and service offering.

Community Involvement

How we support the local communities in which we live and work.

What makes CWT a leader in Responsible Business?

Find out by reading the sixth edition of our Annual Responsible Business Report, which highlights the ongoing progress made across the company in 2017 in all the domains of Responsible Business.

Thanks to our continuous improvement we were rated Gold by EcoVadis for the second year in a row, placing us in the top 1% of all companies surveyed. Additionally, our Annual Responsible Business Report reached the United Nations Global Compact Advanced level.

The report is available in two formats: a short version featuring 2017 Responsible Business highlights and a detailed version with full reporting on all Responsible Business activity.

Take me to the report

2018 CSR Rating

Ecovadis Gold

Carlson Wagonlit Travel rated Gold for the second consecutive year by EcoVadis for its Responsible Business programme.

Press Release

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More information about the way we act to be socially and environmentally responsible?