Traveller Help

CWT

If you are a CWT traveller in need of help:

  1. Call the number in the email with your travel itinerary
  2. Log into myCWT
  3. For technical problems with myCWT, go to the CWT To Go support page
 
 

For more country-specific information, select your region: 

US & CANADA TRAVELLERS

EUROPE, MIDDLE EAST & AFRICA TRAVELLERS

LATIN AMERICA TRAVELLERS

ASIA PACIFIC TRAVELLERS

 

 

Corporate/Business Travellers from US & Canada:

Select the option that most closely describes your situation:

  • If you have an itinerary with your 1-800 number, use it — this will be fastest. If you do not have an itinerary, call your company travel department or visit your company intranet for travel procedures.
  • If you are en route and require emergency assistance, call 1-800-213-7295.


Military & Government Travellers

  • If your travel office is open, call them— this will be fastest.
    • To find your travel office telephone number, click here. Type the agency or duty station that issues your travel orders in the Search box.
  • If your travel office is closed and you are en route, use the telephone numbers below:
    • USA: 1-866-576-4635
    • Germany: 0800 826-8960
    • Italy: 800 870813
    • Belgium: 0800 72775
    • Netherlands: 0800 022-4413
    • United Kingdom: 0500 893643
  • A call to the 24H Service Centre may result in additional cost. Please verify with your travel manager.

 

 

 

 

Corporate/Business Travellers from Europe, Middle East and Africa:

Quickest option: Use the numbers listed in your itinerary as shown above. Even when calling outside of office hours, try contacting your servicing office in the first instance.

If your itinerary contains a separate emergency number, you can also use this.

If you have trouble accessing your itinerary, the below numbers for the 24-Hour service centre can be used:

  • Europe: +44 203 353 0952
  • Middle East & Africa: +44 203 353 0954

A call to the 24-Hour Service Centre may result in additional cost; please verify this with your travel manager.

 

 

 

 

Corporate/Business Travellers from Latin America:

Argentina

Toll free within Argentina 0800 122 2980
Calls outside Argentina +5411 5555 2295

Brazil

24-Hour Assistance: +55 11 3147 8000. We assign mobile phones.

Chile

24-Hour Assistance: +56 (2) 2374 7730

Colombia

24-Hour Assistance +57 (1) 3239720. We assign mobile phones to attend all the emergencies of our clients (National service).

Mexico

Mexico City 5241 5597
Outside of Mexico City (1) 800 705 8400

Peru

Local Emergency Service: 51 16101621 (outside of working hours only). Available for flight departure information or delays, and emergencies.

For International Assistance:
US 24-Hour Assistance (+1) 866-361-5078.

A call to the 24-Hour Service Centre may result in additional cost. Please verify with your travel manager.

 

 

 

 

Corporate/Business Travellers from Australia, New Zealand, Singapore, Hong Kong:

Please dial the number listed in your travel itinerary.
Alternate After-Hours service number: +63 2 459 5828

China:
400 887 7076 - call within China
+86 10 5929 3999 - call from overseas

India:
1800 4190 120 – call within India
0124 474 7475 - call from overseas

Indonesia:
+62 21 2954 5635

Japan:
Please dial the number listed on your travel itinerary, or contact your travel manager.

Malaysia:
+63 2 459 5832

Philippines:
24H service number: +44 203 353 0952

Thailand:
+66 2 685 1700 (press 8)

A call to the 24-Hour Service Centre may result in additional cost. Please verify with your travel manager.