Emergency Assistance

If you are a CWT traveler with last-minute, after-hour changes and emergencies while travelling, please call one of the numbers outlined below:

EMEA Travelers

For EMEA Travelers , please use the following emergency contact number:

Heathrow 24-Hour Service Center 
+44 208 757 9000

US & Canadian Travelers

If you are a CWT traveler with an itinerary and need assistance, call the 800 number listed on your itinerary. If you are a CWT traveler without an itinerary and need assistance, call your company's travel department or visit your company's Intranet as indicated by your company's procedures.

Latin America Travelers


Argentina
3 Heathrow 24H Assistance (1) 800 315 0375 & US 24H Assistance (44 81) 757 9000. We assign mobile phones to attend all the emergencies of our clients (National service).

Brazil
Heathrow 24H Assistance (1) 800 315 0375 & US 24H Assistance (44 81) 757 9000. We assign mobile phones.

Chile
Heathrow 24H Assistance (1) 800 315 0375 & US 24H.

Colombia
Heathrow 24H Assistance (1) 800 315 0375 & US 24H Assistance (44 81) 757 9000. We assign mobile phones to attend all the emergencies of our clients (National service).

Mexico
Heathrow 24H Assistance (1) 800 315 0375 & US 24H.

Peru
Local Emergency Service: 51 1 9995-0783 (out of time working hours only). Available for, any information from day of travel; fligths departure time or delays and any emergency.
For International Assistance: Heathrow 24h Assistance (44 81) 757 9000 & USA 24h Assistance (1) 800 315 0375.

Asia Pacific Travelers


Australia
1300 302 578 - toll free within Australia only
+61 2 8666 1714 - outside Australia

China, Hong Kong, India, Indonesia, New Zealand, Singapore, Thailand
Heathrow 24 Hours Office
+44 208 757 9000

Japan
Contact the local offices

For all other countries (partners), please click here



A call to the Emergency Service Center may result in additional cost. Please verify with your travel manager.