Netherlands


 

Tickets

E-ticketing

As of June 1st 2008, travel agents worldwide can only issue electronic tickets. From that date, you can obtain paper tickets only at the airport or directly through the airline. There are many advantages to e-tickets above paper tickets. You don’t have to worry about forgetting or loosing your ticket. The ticket information is safely stored in the airline’s computer system. You can just go to the check-in counter or –machine with your ID, or check in online at your home or office. If you print out your boarding card and only have hand luggage, you don’t need to go to the check-in counter at the airport anymore. You can go straight through customs and to the gate and avoid long queues and save yourself a lot of precious time.

 

What is an e-ticket?
As a passenger you have the same rights with an electronic ticket as with a paper ticket. The difference is that an e-ticket is stored in the database of your particular airline. The ticket details are sent to the traveller by E-mail, instead of by regular mail. Naturally we will send you an itinerary for each flight reservation.

 

How does E-ticketing work:

 
  • The reservation
    After the reservation has been made you will receive a travel confirmation with all reserved flights and eventual other reservations.
  • The check-in procedure
    Many airlines nowadays offer check-in possibilities through their website. This way you don’t have to go to the check-in desk at the airport anymore, unless you need to check in luggage. If you don’t want to or can’t check-in online, at the airport you can go directly to the airline check-in counter or –m achine with your printed e-ticket. You will receive your boarding pass and a receipt for your checked-in luggage.
  • What to do when you want to make some alterations to your flight schedule?
    You can alter your reservation by contacting your Carlson Wagonlit Travel team or your particular airline by phone or by Email. Both parties can make alternations in your flight details. If the fare conditions of the ticket require an additional fee for these alterations, you will automatically be charged for this.
  • What happens if you cancel your journey?
    If you wish to cancel all or part of your journey please contact Carlson Wagonlit Travel, or your particular airline. In any event always advise your Carlson Wagonlit Travel office that you have not used all or part of your ticket. This will enable us to request a refund for the unused ticked.
  • Can I still get a paper ticket instead of an e-ticket? ?
    Travel agents like Carlson Wagonlit Travel, cannot issue paper tickets anymore. However we can make your reservation, but you will have to purchase the ticket at the spot.
 

For e-ticketing conditions please read a short version of the Warsaw Convention which applies to e-ticketing.